Troubleshooting and FAQ
Frequently asked questions
As of now Mercury-e operates in:
Heraklion
Ioánnina
Chania
Ierapetra
Makrygialo
Chersonissos
Agios Nikolaos
Malia
Kato Gouves
Istron
Koutsounari
Agia Marina
Yes this is possible!
For to happen you must sent an e-mail to:
Keep in mind that we charge €6,00 administration fees.
Your privacy and safety is our responsibility! When providing us with personal information such as your phone number or address, you can be assured that it's safe with us! This info is only visible for fleet managers that have access to our dashboard. Please refer to our Privacy Policy.
If you are using/have been using a damaged mercury bike,
turn off the vehicle and park it in a designated parking spot.
When completing this step please report the problem to our team immediately.
Or leave a report via the Mercury-e application
How to: https://www.mercury-e.gr/damage-report
Please contact our team at support@mercury-e.gr
All riders are legally required to be at least 16 years old.
Mercury bicycles can travel up to 90 kilometers on a single charge. However, the range may vary depending on the terrain or speed of your route.
Mercury bikes can go up to 25 km/h! Although this can vary depending on the zone you are in. Such as a speed limit zone.
Types of Zones:
Parking Zone:
When ending your ride, park your vehicle here.
No-Parking Zone:
This is a zone where your ride cannot be ended.
Bonus Zone:
When ending your ride in this zone you will be refunded a certain amount of the ride, this can be 10%,15% or 20% depending on the zone.
No-Go Zone:
A no-go zone means that you cannot ride in this area, when entering the zone, the engine of the vehicle will shut off. Vehicle must be moved out manually.
Speed-Limit Zone:
When entering a speed limit zone your vehicle speed will automatically be reduced to the speed that the operator has chosen for this area.
Rebalancing Zone:
This zone is an indicator for vehicles that must be moved to a new location. (check the attached note) only available for service-app users.
To delete your account, follow these steps:
1. Navigate to the menu on the top-left corner.
2. Tap on the ‘Profile’ icon.
3. Click on ‘Delete Account’.
When unlocking a Mercury bike, you are obliged to pay the €1,50 unlocking fee, after this you’re charged by the minute for €0,15/min. This price per minute drops the longer you ride.
Consider taking a look at the section ‘’Block-Time’’ in our application where you can find more affordable packages.
for more info
To start a ride, follow this easy 4-step guide:
1. Download the mercury app and create an account.
2. Top-Up your wallet (€6,00 minimum)
3. Scan the QR-code and confirm your payment.
4. Ready for take-off!