Question 1

Where in Greece does Mercury-e operate?

Accepted Answer

As of now Mercury-e operates in:

Heraklion 
Ioánnina
Chania 
Ierapetra 
Makrygialo
Chersonissos 
Agios Nikolaos
Malia
Kato Gouves 
Istron
Koutsounari
Agia Marina

Question 2

Can I transfer funds back to my bank account after topping-up my Mercury Wallet?

Accepted Answer

Yes this is possible!

For to happen you must sent an e-mail to:
support@mercury-e.gr

Keep in mind that we charge €6,00 administration fees.

Question 3

Is my personal information secure with Mercury?

Accepted Answer

Your privacy and safety is our responsibility! When providing us with personal information such as your phone number or address, you can be assured that it's safe with us! This info is only visible for fleet managers that have access to our dashboard. Please refer to our Privacy Policy.

Question 4

How can I contact Mercury?

Accepted Answer

We offer 24/7 customer service via our e-mail services!

Please reach out to: support@mercury-e.gr

Question 5

What can I do if the vehicle is damaged?

Accepted Answer

If you are using/have been using a damaged mercury bike, 
turn off the vehicle and park it in a designated parking spot.

When completing this step please report the problem to our team immediately.
Or leave a report via the Mercury-e application 
How to: https://www.mercury-e.gr/damage-report

Please contact our team at support@mercury-e.gr

Question 6

What age do I have to be a rider?

Accepted Answer

All riders are legally required to be at least 16 years old.

Question 7

How far does a Mercury bike go?

Accepted Answer

Mercury bicycles can travel up to 90 kilometers on a single charge. However, the range may vary depending on the terrain or speed of your route.

Question 8

How fast does a Mercury bike go?

Accepted Answer

Mercury bikes can go up to 25 km/h! Although this can vary depending on the zone you are in. Such as a speed limit zone.

Question 9

What are zones & how many types are there?

Accepted Answer

Types of Zones:

Parking Zone:
When ending your ride, park your vehicle here.

No-Parking Zone:
This is a zone where your ride cannot be ended.

Bonus Zone:
When ending your ride in this zone you will be refunded a certain amount of the ride, this can be 10%,15% or 20% depending on the zone.

No-Go Zone:
A no-go zone means that you cannot ride in this area, when entering the zone, the engine of the vehicle will shut off. Vehicle must be moved out manually.

Speed-Limit Zone:
When entering a speed limit zone your vehicle speed will automatically be reduced to the speed that the operator has chosen for this area.

Rebalancing Zone:
This zone is an indicator for vehicles that must be moved to a new location. (check the attached note) only available for service-app users.

Question 10

How do I delete my account?

Accepted Answer

To delete your account, follow these steps:
1.     Navigate to the menu on the top-left corner. 
2.     Tap on the ‘Profile’ icon.
3.     Click on ‘Delete Account’.

Question 11

How much does it cost?

Accepted Answer

When unlocking a Mercury bike, you are obliged to pay a €1.00 unlocking fee. After this, you are charged a per-minute rate which varies depending on your current area. You can easily view the exact minute-by-minute pricing of your location directly on the map screen before unlocking the bike. Consider taking a look at the section ‘’Block-Time’’ in our application where you can find more affordable packages.www.mercury-e.gr/blocktimefor more info

Question 12

How do I start a ride?

Accepted Answer

To start a ride, follow this easy 4-step guide:
1.     Download the mercury app and create an account. 
2.     Top-Up your wallet (€6,00 minimum)
3.     Scan the QR-code and confirm your payment.
4.     Ready for take-off!

Troubleshooting and FAQ

Frequently asked questions